Kent Recruitment
Modern Workplace IT Engineer
Location
Brisbane - Australia
Category
It
Date Published
20/03/24
Status
Open
Join us. Unleash your energy within.
If you have world-class ambitions to reach the stars while keeping your feet on the ground, we’re the team for you. We've created a new breed of company – future-focused with reimagined ambition across all disciplines within the energy sector.
We love people who know their own potential and are not afraid to use it. We know that together, we’re far more than the sum of our parts. So, we celebrate people who want to grow and develop as we work together on some of the largest projects on the energy world stage.
Our Purpose and Beliefs:
As Kent, we’re tackling the greatest challenge of our time - to bring our world the energy it needs in the most responsible way ever imagined.
It’s the energy of every member of our team driven by our beliefs that is making this happen. Whatever our skill, our language, or our culture. These beliefs define and direct us every day to be the very best - for ourselves, our clients, our key stakeholders, the communities we operate in and the planet:
We PLAY BIG
We thrive on EMOTIONAL AGILITY
We are FANATICAL ABOUT PERFORMANCE
We are built on INFINITE THINKING
Read more about the Purpose, Beliefs and Guiding Principles that drive us: https://kentplc.com/who-we-are/purpose-beliefs
Our vision for Diversity, Inclusion and Belonging:
We recognise that diversity & inclusion are catalysts for success. We’re heightening awareness on the benefits of people diversity, diversity of experiences and diversity of our perspectives. Creating a culture of inclusivity where all employees feel a sense of belonging. Our combined energy is fueled by different nationalities, across 6 continents and 24 countries. Our commitment is to celebrate character – no matter what ethnic background, gender, age, religion, identity, or disability.
The Opportunity:
The Modern Workplace Engineer, reporting to Regional IT Manager - APAC, supports Kent employees with a key focus on customer service (internal users). The MWE will deliver timely, accurate and professional support to employees by responding to their queries and resolving their issues. In a fun and fast-paced environment, this position requires online and phone communication, providing them with effective solutions. This role demands flexibility depending on the workload status. The company utilizes many cloud services, so an appreciation of cloud computing concepts is important. The role will have to follow ITIL and ITSM practices, including responding to incidents and service requests
In this role, you will undertake the following duties:
Benefits:
If you have world-class ambitions to reach the stars while keeping your feet on the ground, we’re the team for you. We've created a new breed of company – future-focused with reimagined ambition across all disciplines within the energy sector.
We love people who know their own potential and are not afraid to use it. We know that together, we’re far more than the sum of our parts. So, we celebrate people who want to grow and develop as we work together on some of the largest projects on the energy world stage.
Our Purpose and Beliefs:
As Kent, we’re tackling the greatest challenge of our time - to bring our world the energy it needs in the most responsible way ever imagined.
It’s the energy of every member of our team driven by our beliefs that is making this happen. Whatever our skill, our language, or our culture. These beliefs define and direct us every day to be the very best - for ourselves, our clients, our key stakeholders, the communities we operate in and the planet:
We PLAY BIG
We thrive on EMOTIONAL AGILITY
We are FANATICAL ABOUT PERFORMANCE
We are built on INFINITE THINKING
Read more about the Purpose, Beliefs and Guiding Principles that drive us: https://kentplc.com/who-we-are/purpose-beliefs
Our vision for Diversity, Inclusion and Belonging:
We recognise that diversity & inclusion are catalysts for success. We’re heightening awareness on the benefits of people diversity, diversity of experiences and diversity of our perspectives. Creating a culture of inclusivity where all employees feel a sense of belonging. Our combined energy is fueled by different nationalities, across 6 continents and 24 countries. Our commitment is to celebrate character – no matter what ethnic background, gender, age, religion, identity, or disability.
The Opportunity:
The Modern Workplace Engineer, reporting to Regional IT Manager - APAC, supports Kent employees with a key focus on customer service (internal users). The MWE will deliver timely, accurate and professional support to employees by responding to their queries and resolving their issues. In a fun and fast-paced environment, this position requires online and phone communication, providing them with effective solutions. This role demands flexibility depending on the workload status. The company utilizes many cloud services, so an appreciation of cloud computing concepts is important. The role will have to follow ITIL and ITSM practices, including responding to incidents and service requests
In this role, you will undertake the following duties:
- Installs and test desktop software applications and internet browsers.
- Tests computers to ensure proper functioning of computer systems.
- Extends computer support for systems’ software and hardware – End User and server computing
- Maintains and manages the local data backups as per the enterprise guideline
- Resolves escalated tickets from Kent’s main ITSM (IT Service Management) ticketing tool.
- Achieves specified performance goals.
- Oversees and update assigned support service requests.
- Handles daily technical support activities on desktop and application support.
- Setup desktop computers and peripherals physically and test network connections. May require physical hardware lifting and organizational skills.
- Assists end users in providing L1-L2 support related to computer hardware, software and business applications.
- Strong adherence to policies as per corporate manuals, standards and directives.
- Setup computers and install software for various applications and programs.
- Interacts with staff on desktop problems and their resolution.
- Networks and connect computers within organization to better communication.
- Orders or buy computer systems, peripherals, software/application, and technology related requirements and liaise with purchase and supplies department.
- Maintains computer peripheral devices like printers and resolve associated problems.
- Warranty, maintenance agreement & contract management for all of technology owned hardware, systems etc.
- Facilitate ad-hoc requests (SIM card request and subscription, Telco related, travel to other locations where Kent operates for support, etc.)
- Local and network printer management including basic troubleshooting skills.
- Checks ticket queue to assure proper response to tickets.
- Checks events or automated alerts that can pose operational impact to business and log on the ITSM tool.
- Other programming and documentation projects as required.
- Other duties as assigned and modified at manager’s discretion.
Benefits:
- Health & Wellbeing Program
- Employee Assistance Program
- Inclusion & Belonging Program
- Health insurance discount
- Work for a brand that's been in the industry for over 100 years
- Great Culture | Safety Focused | Collaborative Team
- Opportunity to work on some of the largest Projects on the energy world stage
We foster an environment where you are challenged professionally and empowered to take the lead on your career development with the support and guidance of our leaders. We’re committed to making sure that every single person uses their time with us to gain valuable experience and skills for their future, so why not pursue your career with us today!
Kent | The Energy Within
Applicants must have the right to live and work in Australia.
Don’t wait, Apply NOW!
the energy within.
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