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Global0footprint kent
Kent Recruitment

DevOps / IT Support Engineer

Location
India – Mumbai
Category
It
Date Published
27/12/23
Status
Open

Join us. Unleash your energy within.


If you have world class ambitions to reach the stars while keeping your feet on the ground, we’re the team for you. We've created a new breed of company - future focused with reimagined ambition across all disciplines within the energy sector. We respect heritage, talent, hard work and ambition and can offer an environment of truthfulness, optimism, professionalism, and warmth. Are you ready?



Our purpose and beliefs:


As Kent, we’re tackling the greatest challenge of our time- to bring our world the energy it needs in the most responsible way ever imagined.


It’s the energy of every member of our team driven by our beliefs that is making this happen. Whatever our skill, our language, or our culture. These beliefs define and direct us every day to be the very best – for ourselves, our clients, our key stakeholders, the communities we operate in and the planet:



We PLAY BIG

We thrive on EMOTIONAL AGILITY

We are FANATICAL ABOUT PERFORMANCE

We are built on INFINITE THINKING



Read more about the Purpose, Beliefs and Guiding Principles that drive us:

https://kentplc.com/who-we-are/purpose-beliefs



Our vision for Diversity, Inclusion and Belonging:


We recognize that diversity & inclusion are catalysts for success. We’re heightening awareness on the benefits of people diversity, diversity of experiences and diversity of our perspectives. Creating a culture of inclusivity where all employees feel a sense of belonging.


Our combined energy is fueled by different nationalities, across 6 continents and 24 countries. Our commitment is to celebrate character – no matter what ethnic background, gender, age, religion, identity, or disability.


In this role, you will undertake the following duties:


  • Support and maintain Applications / SQL Server / Oracle Database
  • Work within a ticketing system and maintain a ticket queue.
  • Track the progress and find issues, if any. Always work to improve the process of release.
  • Create plans for the implementation and deployment as per the release schedule.
  • Maintain up-to-date records of work performed on trouble tickets.
  • Communicate effectively with users to provide updates on trouble tickets.
  • Providing technical support on-site or via remote-access systems.
  • Maintaining databases and ensuring system security.
  • Troubleshooting any issues that may arise.
  • Schedule the CAB / TCB meetings to discuss the release schedules with the team and find roadblocks, if any.
  • Maintain documentation related to procedures on build and release, various notifications lists, and dependencies.
  • Consulting with IT managers and other departments as required.
  • Good understanding of application infrastructure, system architecture, Enterprise architecture and operating system


Knowledge/Skills and Experience:


  • Min 7+ years of hands-on experience in maintaining & supporting applications like Applications (.Net / Java / NodeJs / Python / etc.) and RDBMS like Oracle, SQL Server etc.
  • Work experience as a DevOps Engineer or similar software engineering role
  • Knowledge in taking backup and restore of RDMS Databases (Oracle, SQL Server etc.)
  • Configuration of applications servers (IIS, Flask, Nginx, Apache HTTP Server, Apache Tomcat etc.)
  • Experience in handling L3 Supports tickets.
  • Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN / WAN)
  • Experience in applying patches for software.
  • Experience in running scripts in RDMS Databases (Oracle, SQL Server & MySQL)
  • Experience in handling support ticketing Platforms
  • Experience in configuration of containers (Docker, Kubernetes or Podman)
  • Automation of release management
  • Setting up of Dev, Test or Production Environment
  • Analytical and problem-solving skills to troubleshoot and diagnose issues


Technical Skills:


  • Source Control Tools: GitLab, GitHub, Bitbucket, Jenkins
  • Container: Kubernetes, Docker Compose, Podman or Docker Swarm
  • Database: SQL Server, Oracle, MySQL, HIVE
  • Web Server: IIS, Flask, Nginx, Apache HTTP Server, Apache Tomcat etc


Qualification:


Bachelor’s degree in Engineering (Computer Science, Information technology, or related field)


Communication:


  • An excellent communicator (Written and Presentation) in English


Core Competencies:


  • Teamwork & Collaboration: Pragmatic and supportive team player, helping build collaborative relationships with colleagues across Kent Group.
  • Communication: Emotionally intelligent individual with the ability to listen, empathize and understand the impact of nonverbal communication. An engaging individual can facilitate and present to big groups of stakeholders, including the C-Suite level.
  • Critical Thinking: Creative problem solver using reasoning to analyze issues, make decisions, and solve problems.
  • Self-Starter: Proactive, “Can-Do” attitude and commitment to go the extra mile to meet any committed timelines, and willing to fill gaps identified on the program.


Details about the role:

  • Location: Mumbai
  • Relocation required: Not Applicable
  • Travel required: As per job requirement.
  • Job Type: Permanent
  • Experience level: 7+ Years


We foster an environment where you are challenged professionally and empowered to take the lead on your career development with the support and guidance of our leaders. We’re committed to making sure that every single person uses their time with us to gain valuable experience and skills for their future, so why not pursue your career with us today!

Kent | The Energy Within

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